Frequently Asked Questions

Pay for your transfer with this following methods

Pay via Card ( Debit) Bank Transfer.

The website portal  or app is the quickest way to do a cancellation.

How to make a cancellation request:

Login in into your account and cancel the transaction

Note:

If the transaction gone through you will not get to cancel it

Iftin platform  are all designed specifically to protect your account from malicious attacks, and we implement strict procedures for confirming the identity of every customer. We do this to protect genuine accounts and thwart malicious login attempts,

We partner with leading technology to insure the security of your transition is well protected.

**1. Purpose**

The purpose of this Fraud Management Policy is to outline Iftin Express Pty Ltd's commitment to preventing, detecting, and responding to fraudulent activities effectively within our online money transfer services. This policy aims to protect our customers, the integrity of our services, and ensure compliance with Australian laws and regulations.

**2. Scope**

This policy applies to all employees, agents, contractors, partners, and associates involved in providing and supporting Iftin Express Pty Ltd's online money transfer services within Australia. It encompasses all aspects of our online money transfer process, including customer verification, transaction monitoring, and reporting mechanisms.

**3. Legal and Regulatory Compliance**

Iftin Express Pty Ltd is dedicated to full compliance with all relevant Australian laws and regulations, including but not limited to the Anti-Money Laundering and Counter-Terrorism Financing Act (AML/CTF Act) and the Privacy Act. We are committed to continuously monitoring and updating our practices to ensure ongoing compliance.

**4. Customer Verification and Due Diligence**

**4.1. Customer Identification**

Before allowing access to our online money transfer services, Iftin Express Pty Ltd will execute robust customer identification and verification procedures, including Know Your Customer (KYC) and Customer Due Diligence (CDD) processes, as mandated by the AML/CTF Act.

**4.2. Ongoing Monitoring**

We will perform continuous monitoring of customer transactions to identify and investigate any unusual or suspicious activities. Routine reviews of customer profiles will be conducted to maintain data accuracy and consistency.

**5. Transaction Monitoring and Reporting**

**5.1. Transaction Monitoring**

Iftin Express Pty Ltd employs real-time transaction monitoring systems designed to flag potentially fraudulent transactions. Transactions displaying high-risk characteristics will be subjected to further scrutiny.

**5.2. Reporting Mechanisms**

To facilitate the reporting of suspected fraudulent activities or any concerns related to our services, we maintain a dedicated reporting mechanism accessible through [Reporting Mechanism] and [Contact Information].

**6. Investigation and Response**

**6.1. Investigative Procedures**

Upon identification of potentially fraudulent activities, Iftin Express Pty Ltd will initiate thorough investigations. The investigative team will consist of qualified individuals dedicated to maintaining confidentiality throughout the process.

**6.2. Cooperation with Authorities**

In cases of confirmed or suspected fraud, Iftin Express Pty Ltd will extend full cooperation to relevant authorities and law enforcement agencies, adhering to all reporting obligations stipulated by applicable laws and regulations.

**7. Customer Communication**

Affected customers will be kept informed regarding the progress and resolution of fraudulent activity investigations, with confidentiality maintained as required by law.

**8. Review and Revision**

This policy will undergo periodic reviews to ensure its effectiveness and compliance with Australian laws and regulations. Regular assessments of fraud risks will be conducted to identify new threats and vulnerabilities.

**9. Conclusion**

Iftin Express Pty Ltd is committed to delivering the highest levels of security and compliance in our online money transfer services. Through adherence to this policy, we aim to safeguard our customers, maintain the integrity of our services, and protect our reputation.

**10. Contact Information**

For inquiries, concerns, or reports regarding fraudulent activities, please contact:

Last Updated 01 April 2024