1 Personal Information we collect
- When you use the IftinRemit app, you supply us with information such as your name, residential or business address, e-mail address, and phone number.
- Information on the programmes you would like IftinRemit to have.
- Your bank account number, credit card number, date of birth, passport number, and drivers licence number are all examples of personal details that we may obtain from you.
- Information about your use of the IftinRemit programme, such as your transaction history and how and to whom you give or receive money using the IftinRemit service.
- We often need third-party details to use IftinRemit. The recipient's full name, physical address, and email address are also used.
2 What we collect about you
- You provide us with details such as your name, residential or business address, e-mail address, and phone number when you use the IftinRemit service.
- Information about the programmes you would like IftinRemit to have.
- Your bank account number, credit card number, date of birth, passport number, and drivers licence number are all examples of sensitive information that we may collect from you.
- IftinRemit transaction history, as well as how and to whom you use the service to send or receive money; To use IftinRemit, we also request some third-party information.
- The recipient's full name, physical address, email address, and phone number are all included.
- We can also obtain confidential financial details about a recipient from you, such as their bank account and routeing number.
- When you visit our site or interact with our emails, we may collect information about your online browsing behaviour and devices you have used (including your IP address, browser type and mobile device identifiers.
3 We obtain personal information in the following ways:
- IftinRemit gathers this information in a variety of ways, including but not limited to
- Phone conversations between you and IftinRemit representatives
- Use of the IftinRemit website, including help messages
- Information that we legally receive from third parties such as authentication providers and credit reporting agencies when you make a payment or complete a contract.
- Information that you send in emails or communicate with IftinRemit
We legally collect information from third parties such as authentication systems and credit reporting agencies.
- Information about the hardware and software you use to access the IftinRemit service, your IP address, the pages you access on this website, and other websites you visit before accessing IftinRemit are all examples of information we receive indirectly from you.
- To monitor your use of this website, we can use "cookies." A cookie is a small data file that we can store on your computer to recognise you when you visit the site again.
- If your browser allows it, you may reject our cookies, but doing so can prevent you from using the Service. The information we store in the cookie is a number that we create that cannot be used to look up a user's Personal Information without using the proprietary IftinRemit method. If you want to opt-out of digital ads or remarketing, click the following links: Bing, Google, and Facebook are three of the most popular search engines.
4 We collect and use your personal information for the following reasons:
- To provide you with services and goods, as well as to carry out similar business processes and functions.
- To check your identity and adhere to the applicable anti-money laundering laws in your jurisdiction. Among them are, but are not limited to:
- The AML/CTF Act 2006 in Australia
- To collect payment for your use of the website and the services provided.
- To troubleshoot problems with the website and the services provided.
- To detect and prevent fraud and other illegal use of the website and the services provided.
5 How we treat your data
We use, process, and store your information as needed to fulfil our contract with you and to further our legitimate business interests, which include:
- To adhere to all legal and/or regulatory standards
- To do Customer Due Diligence (CDD) and Know the Customer (KYC) tests Credit Reference Agencies (CRAs) are used by us from time to time to check your identity. These do not credit checks and will not affect your credit score.
- To assist us in administering our platform, applications, and/or services, authenticating users for security purposes, providing personalised user functionality, and providing a personalised user experience.
- Regarding the use of our website, apps, facilities, and new product announcements.
- to submit additional documents to comply with our regulatory obligations
- Responding to your requests for help, including account verification assistance if you are having trouble accessing your account.
- To send you targeted marketing emails and promotional deals, which you can opt-out of at any time. Please see the section below titled "Email Communications" for more detail.
- To solicit your input or to invite you to participate in any research we are conducting (which we may engage a third party to assist with).
6 Email correspondence
- We only send promotional emails to people who have given us their express permission or as part of a long-term agreement with customers who have signed up to use our service.
- You control what communications you receive, and you can unsubscribe from marketing at any time by contacting us at [email protected] or by using the unsubscribe link in every promotional email you receive.
- Customers will still receive important information, alerts and notices relating to their account, and any communications required by law.
- To serve you with targeted ads on the internet, either through our websites and services or through third-party websites and platforms.
- When we send you emails, we can provide a tracking picture and web analytics code to help us find out how many people have opened and read them. When you click on a link in an email, we may record this individual response to allow us to customise our offerings to you. This tracking collects only limited information such as webpage viewed, time and date.
- To calculate aggregate statistics on the number of unique devices using our site, software, and/or services, and to detect and prevent fraud and misuse of those.
- Use of sensitive information about children
- To use or use the service, you must be at least 16 years old, and we do not knowingly collect or store any personal information about children under the age of 16.
7 Where do we keep your personal information?
- The data that we collect from you may be transferred to and stored at, a destination outside the country you live in. These countries may have laws different from what you're used to. Rest assured, where we disclose personal data to a third party in another country, we put safeguards in place to ensure your data remains protected.
- For individuals in the European Economic Area (EEA), this means that your data may be transferred outside of the EEA. It may also be processed by staff operating outside the EEA who work for us or one of our suppliers. Such staff maybe engaged in, for example, the provision of support services. By submitting your data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and following this privacy policy.
8 How we share information with third parties
- IftinRemit will not sell or lease the information we collect to third parties for their promotional purposes unless we receive your permission to do so. Nevertheless, we may share personal information about you as follows:
- To entities or service providers under contract with IftinRemit to conduct our business and provide our services to you. This includes transaction processing, fraud prevention and professional advisors such as solicitors, business advisors and consultants. Entities we partner with to offer additional products and services, but only when you elect to receive information about those additional products and services
- We use service providers who assist us in meeting business operation’s needs, including hosting, delivering, and improving our Services. We also use service providers for specific services and functions, including email communication, customer support services, and analytics. These service providers may only access, process, or store Personal Data under our instructions and to perform their duties to us.
- Your details could be included in the transferred assets if any or all your assets are sold, purchased, or combined. In the event of such an incident, we will alert you by publishing a note on our website.
- Only in response to a formal request, warrant, court order, or other equivalent legal procedure, as well as in situations where we believe in good conscience that disclosure is required to comply with the law, disclose alleged criminal activity, or investigate breaches of our User Agreement. This is to ensure that we fulfil our obligations under the applicable AML/CFT legislation.
9 How long we can keep your information
- We will keep your details for as long as your account is active, or as long as we use it to provide you with services, or as long as this policy specifies.
- If you close your account, we will not retain your details for any longer than is appropriate to serve the purposes for which it was obtained, such as to comply with anti-money laundering regulations in our various jurisdictions.
10 Requesting your personal information
- You are entitled to request all personal information held by IftinRemit at any given time. To do so you need to contact IftinRemit directly via support request or email. Where you are entitled to that information IftinRemit will ensure it is provided in the manner you requested it. If it is not practical or probable to do so, IftinRemit will provide the information in another suitable form such as via email or post.
- At any time, you have the right to request all personal information stored by IftinRemit. You must contact IftinRemit directly via help request or email to do so. If you have a legal right to the detail, IftinRemit will make sure you get it in the format you requested. If this is not feasible or practicable,
How can we keep your data safe?
- IftinRemit takes all appropriate care to keep your details secure. We have several protections in place to keep this information secure. IftinRemit protects the details you send to us through the IftinRemit website with the highest degree of online protection possible. To protect your confidential information transmitted from the IftinRemit website, we have implemented SSL [Secure Socket Layer] encryption technology. Each person who wants to access the details in their IftinRemit account and other parts of the IftinRemit website must also have a username and password. On your computer, you keep all kinds of personal stuff. take into consideration However, in some cases where papers are shipped to us, we upload them and then destroy them.
